Returns & Exchanges
At Stride Rite, we want your little ones to step out in total comfort, which is why we offer a 30-day return policy for unworn merchandise in its original packaging. If your purchase isn't the perfect fit, we make the return and exchange process simple and stress-free.
Start Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Follow the prompts to generate a prepaid shipping label, then print it out and securely attach it to your original shipping box or a similar mailer.
Drop Off Package
Take your packaged return to any authorized carrier location or scheduled pickup point as indicated on your specific shipping label.
Receive Your Refund
Once our warehouse receives and inspects your returned shoes, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing